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order confirmation

Upon placing your order, you should receive an automatic email confirmation of your order. If you have not received this, please email Ben@alfrescocheese.co.uk and we can check that we have your email address entered correctly in our system.

Please check your order confirmation and confirm that all details are correct, including shipping method.

ordering cheese online

It is great that our cheese can be delivered direct to your home for you to enjoy. However, even the best laid plans with advancements in technology and transportation as well as packaging, it is important to understand that cheese is a perishable food item, and shipping by courier does not come without some risk. Please read below for more information about our delivery process.

Order process and registration

Once you make an order, we will choose to accept it or not and will check your card details and your address. If we are satisfied then we will take payment from your card.

Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible and offer an alternative. If the alternative is not suitable then a full refund will be given if you have already paid for the goods.

We highly recommend you provide us with a correct e-mail address. In this case we will send you an order acknowledgement e-mail. This email does not constitute either a confirmation of the order or acceptance by us of the order.

Unless we have notified you that we do not accept your order we will then have entered into a contract, regardless of whether we may have debited your card or sent an acknowledgment e-mail.

The contract will be formed at the place of dispatch of the goods, namely the UK.

If you decide to register with us to purchase items using the Alfresco website, you will responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details by ‘logging in’ on the site.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Pricing

Products are invoiced in GBP sterling at the price prevailing at the time you place your order and are not inclusive of delivery fees unless otherwise stated.

We reserve the right to update prices displayed on the Alfresco website from time to time.

Payment

You may pay for the items which you order online with most major European credit cards and debit cards using our secure online checkout. We regret that we cannot accept Non-European credit cards, cheques or cash as payment online.

When you place your order, our secure-payment gateway partner Stripe will automatically ask your card issuer for authorisation for this amount. If we get a valid authorisation, products will be charged at point of payment and will appear as “Eurilait ” on your statement.

Please note that we cannot guarantee the security of any data sent by email. Accordingly, please do not send us payment information via email. For details of the security measures we employ, please read our privacy policy.

About Stripe

The Stripe Checkout service (“Stripe Checkout”) is technology that makes it easier for merchants on the Internet (“Merchants”) to collect payment from individuals like you. Stripe Checkout also makes it easy for you to store a credit card or debit card (“Payment Credentials”) with Stripe for use across the websites of Merchants who’ve chosen to enable it.

When you check out on the website of a Merchant that has Stripe Checkout enabled, we will ask you if you’d like us to remember you. When you allow us to remember you, Stripe will store certain identifying information, such as a password, your email address, or your mobile phone number (“Stripe Credentials”), and your Payment Credentials. The advantage of remembering you is that it will make your checkout quicker and easier if you come back to the same website, or to any of the other websites that use Stripe (a “Checkout Enabled Site”)–this can be especially handy when you’re on a mobile device or don’t have your credit card in front of you.

Stripe Checkout is a way of storing your Payment Credentials, but it doesn’t change anything else about your relationship with the Merchant you’re paying or your bank or credit card company. You are ultimately responsible for the purchases you make using Stripe Checkout. Also, the Merchant is the one responsible for providing you the goods or services that you purchase using Stripe Checkout, not Stripe. Stripe will use our reasonable efforts to keep your Payment Credentials secure.

If you want to delete your Payment Credentials, stop storing information using Stripe Checkout, or change your settings, you can send an email to support@stripe.com.

By using Stripe Checkout you represent and warrant that you are at least 18 years of age and that you will not use Stripe Checkout for any fraudulent, unlawful or abusive purpose.

online cheese delivery

We currently make two deliveries a week – Wednesday and Friday 

Wednesday – Your parcel will be delivered to you on Wednesday if you place your order BEFORE 11.am on the previous Tuesday 

Friday – Your parcel will be delivered to you on Friday if you place your order BEFORE 11.am on the previous Thursday  

We include an ice pack to help keep your cheese cool when it’s on the way to you. This pack may melt during transit but that is not a concern as the melting process helps keep the cheese cooler. We aim to package your cheese so it keeps in tip top shape during transit, and it should arrive at your door in that condition. Upon receiving your order please open the packaging and take a look at your cheese. In the event that any items are not in the best condition please contact us right away, email at Ben@alfrescocheese.co.uk, and we will do what we can to rectify the situation. Kindly note however that upon delivery risk of damage or deterioration of the goods passes onto you, the buyer. Claims for damage will only be accepted within 12 hours of delivery.

Delivery restrictions

Unfortunately, we are unable to offer our mail order service to the following areas due to our couriers’ boundaries:

Scottish Highlands & Islands, Northern Ireland, the Republic of Ireland, Channel Islands, Scillies and Isle of Man. 

For any queries, or if you are really desperate please contact Ben@alfrescocheese.co.uk  and we will see what we can do to help.

Returns and Refunds 

Returns are accepted only if the goods are damaged. You must inform us within 24 hours from receipt by email or phone. We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. All returned goods must be accompanied by the delivery slip that accompanied the consignment.

In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded.

To return goods please contact us on Ben@alfrescocheese.co.uk.

None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.